Support policy

Start with the search above and the docs. Most questions are answered there instantly.

For community help, join the RIB Creative Discord.

If you are on a paid plan and need help with your account, billing, or a platform issue, use the support form on this page.

Free users have access to the docs and community support. Direct account, billing, and platform support is reserved for paid plans.

Where to start

Need	Best path
Learn how a feature works	Search the docs first.
Ask general product questions	Join the Discord community.
Get account or billing help on a paid plan	Use the support form below.
Report a platform issue on a paid plan	Include reproduction steps in the support form.

What support can help with

Paid support may help with:

• Account access issues.
• Billing or plan questions.
• Workspace access questions.
• Product bugs.
• Publishing or project access problems.
• Clarifying whether a feature is available, planned, or plan-limited.

Community support may help with:

• General workflow questions.
• Prompting ideas.
• Product discussion.
• Learning from other users.

Community support is not the right place to share private workspace details, secrets, billing information, or customer data.

What support may not replace

Support does not replace:

• Your own review of generated content.
• Legal, tax, or compliance advice.
• Security review for sensitive apps.
• Custom engineering work outside supported product workflows.
• Guaranteed recovery after destructive actions.

Support form

If your paid plan includes direct support, use this format when contacting support:

Workspace:
Project:
Plan:
Page or feature:

What I expected:

What happened:

Steps to reproduce:
1.
2.
3.

Screenshots or extra context:

Do not include passwords, API keys, private tokens, or sensitive customer data.

If you do not have a direct support form available in your account, use support@ribcreative.com and include the same fields.

Before contacting support

Try these steps:

• Refresh the page.
• Confirm you are in the correct workspace.
• Check whether the issue happens in another project.
• Review the related documentation page.
• Ask a teammate with admin access if the issue is permission-related.
• If you are on a free plan, ask in the Discord community.

FAQ

Should I send project secrets to support?

No. Never send passwords, tokens, or private keys. If support needs diagnostic information, share only the minimum safe context.

Can support tell me if a feature exists?

Yes. Support can help clarify whether a feature is currently available, plan-limited, or planned.

I am on a free plan. Can I open a direct support ticket?

Free users should use the docs and the Discord community. Direct support for account, billing, and platform issues is available on paid plans.

What makes an issue easier to resolve?

Clear reproduction steps, screenshots, project context, and a specific expected outcome.

Next steps

• Review common questions: FAQ
• Learn security basics: Privacy & security
• Understand account settings: Account settings